Information and Policies
Vehicle - The default vehicle meantime for these tours is a 2018 Toyota luxury van type MPV which in addition to the driver seats a further 7 adult persons. The driver is a retired Police Officer and trained driver. From time to time it may be necessary for operational reasons to substitute the vehicle/driver although company Policy is that the substitution will be at least equal to if not better than the booked tour in terms of similar or improved vehicle and with a 5 star rated (tripadvisor) company. Reasons can include but are not limited to illness or injury to default driver, breakdown or accident to default vehicle, regardless customers will always be kept informed as to any changes of vehicle, driver or other sub contract arrangement.
Deposits - we will request a £50 deposit unless it is within 14 days of the requested tour in which case the full amount will be payable. Payment taken by credit/debit card. This will confirm and secure your booking.
Balances -The full balance will become due 14 days before the date of the requested tour and this will be requested by email.
Short Notice Bookings - If the booking is made at very short notice the driver will be able to collect the fee either in cash or by credit/debit card at the time of collection.
Cancellation, more than 14 days notice - Cancelled bookings outwith 14 days of the planned tour will be fully refunded minus a £25 administration fee.
Cancellation, less than 14 days notice - Cancellations made within 14 days of the planned tour will be refunded at 50 % of the cost unless a subsequent booking is made for that date in which case a full refund will be made minus a £25 administration fee.
Tickets and Cancellation - Regarding any cancelled tours where tickets for attractions have been purchased in advance upon your behalf, whilst every effort will be made to get those refunded from the supplier it may be those tickets will not be refundable
Cruise Ships - Cruise Ship Tourists will be fully refunded if their ship has been unable to dock at the arranged port of collection due to the Port being closed by the Port Authorities due to bad weather or any other reason. It is incumbent upon the customer to contact Highland Excursions as soon as it is known the ship will not berth as considerable travel may be incurred in attending at the Port in question.
Failure to turn up at the arranged meeting point - Potential Tourists having failed to notify cancellation or otherwise fail to turn up for any arranged tour will not be refunded.
Cancellation general – A sympathetic attitude will be taken as a general rule and in some cases at the discretion of the proprieter refunds may be made out with the circumstances detailed above
Passenger behaviour -Tourists who are intoxicated through alcohol or other substances or in any way disorderly, aggressive or belligerent will not be conveyed under any circumstances and no refund will be given. Tourists must comply with all local laws including the wearing of seat belts. Failure to heed the law may result in your being reported to the Police. Any deliberate breaking of the law or drunken , disorderly or belligerent or aggressive behaviour during the journey will result in the tour being terminated immediately wherever that may be and no refund will be given. Without exception, any person being verbally abusive or violent towards the driver will be immediately reported to the police